A global payments company has an exciting opportunity for a Customer Success Director with extensive experience in a customer support role and good commercial understanding of the payments market in financial services, payment card, software or information services.
As Customer Success Director you will manage a portfolio of B2B / commercial clients as they transition from new to steady state.
You will be: • Accountable for prioritising conflicting and competing demand across multiple accounts or products to ensure resources are deployed to maximum effect. • Work closely with the B2B & commercial product team to ensure client / market needs are being met and great product solutions / platforms are being delivered to the UK & Ireland market. • Engaged in "management" activities at an industry or market level and have the ability to influence divisional direction, plans and or priorities • Work with clients to identify new and ongoing requirements, introducing new B2B & commercial products and services. • Work closely with the assigned clients, regularly liaising with multiple key stakeholders and ensuring an ongoing quality relationship is maintained
All about you • Extensive experience in a customer support role in financial services, payment card, software or information services. • Must be a self-starter with proven abilities in organisational, conceptual, and logical problem solving. • Customer focus with proven ability to establish productive working relationships with staff and management at all levels. • Ability to set priorities and manage customer expectations, and work both as part of a team and independently. • Strong technical aptitude with the ability to absorb technical information and apply to business solutions. • Proficiency providing technical and consultative support to external customers and identify business needs. • Demonstrate ability to work in a complex organisation to determine business and customer needs, providing the best solution to meet those needs.